Support

Official support information for NeonMind on Android.

NeonMind Support. For account, gameplay, cloud sync, compatibility, or Premium-purchase issues, contact MokaIO at support@mokaio.store . Do not send passwords, authentication codes, recovery codes, access tokens, or payment-card details.

1. What to include

To help us diagnose the issue efficiently, include:

• App: NeonMind
• NeonMind app version
• Device manufacturer and model
• Android version
• A short description of what you expected and what happened
• Steps that reproduce the problem, if known
• A screenshot or crash message, if useful
• Your NeonMind account email only when the issue is account/cloud related

2. Gameplay and local-data help

NeonMind is offline-first. If a gameplay screen behaves unexpectedly, first close and reopen the app, verify that you are running the newest Google Play version, and retry the affected level. Avoid clearing app storage unless you understand that doing so can remove local progress that has not been synchronized.

3. Cloud Sync help

For cloud sync issues:

1. Confirm that you are signed in to the intended NeonMind account.
2. Open Settings → Cloud Sync Status .
3. Confirm that Cloud Sync is enabled and that the device has an internet connection.
4. If you have progress on multiple devices, allow the app's merge behavior to preserve the better completion state where supported.

Guest Mode progress is primarily local. Creating an account or enabling cloud sync does not guarantee recovery of local data previously deleted from a device.

4. Sign-in and account help

NeonMind supports account authentication through its configured Supabase account system and may offer Google Sign-In. For email-account issues, verify your email address and retry password recovery from the app. Never send us your password.

5. Premium purchase and restore

NeonMind Premium is a one-time unlock , not a recurring NeonMind subscription. Purchases are processed by Google Play and entitlement handling uses RevenueCat.

• If you paid but Premium does not appear, use the app's Restore Purchases flow while signed in to the relevant Google Play/NeonMind account.
• Check that Google Play reports the purchase as completed.
• For refund eligibility or store-level payment disputes, use Google Play's purchase/refund process.
• When contacting us, send the order/transaction reference only if needed. Do not send card numbers or banking credentials.

6. Crash or compatibility report

If NeonMind crashes, include the device model, Android version, app version, and whether the crash occurs at launch or after entering a specific screen/level. Technical logs are especially useful, but remove unrelated personal information before sending them.

7. Privacy and data requests

For privacy questions, data-access requests, or other privacy rights, email support@mokaio.store (support@mokaio.store?subject=NeonMind%20Privacy%20Request) . For account deletion, use the dedicated process below.

8. Security reports

If you believe you found a security vulnerability affecting NeonMind or its backend, email support@mokaio.store (support@mokaio.store?subject=SECURITY%20-%20NeonMind) with SECURITY - NeonMind in the subject. Please do not publicly disclose exploitable details before we have had a reasonable opportunity to investigate.

9. Response target

MokaIO aims to respond to normal support requests within 1–3 business days . Complex account, billing, or technical investigations may take longer.