Support Center
How Can We Help?
Welcome to ShieldScan Support. We're here to help you get the most out of ShieldScan and resolve any issues you may encounter. Whether you have questions about your account, need help with a feature, or want to report an issue, we're ready to assist.
Contact Us
For all inquiries, please reach out to us at:
support@mokaio.store
Please include as much detail as possible in your message, including your device type, app version, and a clear description of your issue or question.
Support Categories
- • Account creation and login issues
- • Password reset assistance
- • Account recovery
- • Profile and settings questions
- • Account deletion requests
- • Data sync issues across devices
- • Subscription management help
- • Payment issues
- • Refund inquiries
- • Premium feature access
- • Billing history questions
Note: Subscriptions are managed through the App Store or Google Play. For refund requests, please contact the respective store directly.
Found a bug? Please include:
- • Your device model and OS version
- • ShieldScan app version
- • Steps to reproduce the issue
- • Screenshots if applicable
- • Expected vs. actual behavior
We value your feedback! If you have ideas for new features or improvements, please share them with us. Let us know:
- • What feature you'd like to see
- • How it would help your workflow
- • Any examples from other apps
Security Reports
If you discover a security vulnerability in ShieldScan, please report it to us immediately at support@mokaio.storewith "SECURITY" in the subject line. We take security issues seriously and will respond promptly.
Report Suspicious Tokens
If you believe a token is a scam, rug pull, or poses significant risks that our analysis may have missed, please report it to us. Include:
- • Token contract address
- • Blockchain network
- • Description of the concern
- • Any supporting evidence
Note: Token reports help improve our analysis but are not guaranteed to result in immediate changes to risk scores.
Response Times
We aim to respond to all support inquiries within 1-3 business days. Response times may vary based on the complexity of your issue and current support volume.
- General inquiries: 1-3 business days
- Technical issues: 1-2 business days
- Security reports: Within 24 hours
- Account recovery: 1-2 business days
For the fastest resolution, please provide complete information in your initial message, including any relevant screenshots or error messages.
Before You Contact Us
To help us assist you more efficiently:
- Make sure you're using the latest version of ShieldScan
- Try restarting the app if you're experiencing issues
- Check your internet connection
- Review our Privacy Policy and Terms of Service for policy-related questions
Important Notice
ShieldScan is an informational tool only and does not provide financial advice. Our support team cannot provide investment recommendations or guarantee the accuracy of token analysis. For questions about specific tokens or investment decisions, please consult a qualified financial professional.