Support Center
How Can We Help?
Welcome to MokaIO Support. We're here to help you get the most out of our products and services and resolve any issues you may encounter. Whether you have questions about your account, need help with a feature, or want to report an issue, we're ready to assist.
Contact Us
For all inquiries, please reach out to us at:
support@mokaio.store
To help us assist you more quickly, please include:
- • App name (ShieldScan, FileHub, CodeTutor, etc.)
- • Device type and operating system
- • App version
- • Clear description of your issue or question
- • Account email if relevant
Support Categories
- • Feature assistance and how-to questions
- • Account creation and login issues
- • Password reset assistance
- • Account recovery and data sync issues
- • Performance and compatibility questions
- • Subscription management help
- • Payment issues and invoice inquiries
- • Refund inquiries
- • Premium feature access questions
- • Billing history and account questions
Note: Subscriptions are managed through the App Store or Google Play. For refund requests, please contact the respective store directly.
Found a bug? Please include:
- • Which MokaIO app you're using
- • Your device model and OS version
- • App version number
- • Steps to reproduce the issue
- • Screenshots if applicable
- • Expected vs. actual behavior
We value your feedback! If you have ideas for new features or improvements, please share them with us. Let us know:
- • What feature you'd like to see
- • Which MokaIO app would benefit from it
- • How it would help your workflow
- • Any examples from other apps
To request deletion of your account and associated data:
- • Send an email to support@mokaio.store
- • Subject line: "Delete my account"
- • Include your account email address
- • Specify which MokaIO product your account is from
We will process your request within 7 days. Visit our Delete Account page for more details.
Questions about how we handle your data?
- • Data handling and privacy practices
- • How to export your data
- • Privacy concerns or inquiries
- • GDPR and data rights requests
See our Privacy Policy for comprehensive details.
Security Reports
If you discover a security vulnerability in any MokaIO product, please report it to us immediately at support@mokaio.storewith "SECURITY" in the subject line. We take security issues seriously and will respond promptly.
Response Times
We aim to respond to all support inquiries within 1-3 business days. Response times may vary based on the complexity of your issue and current support volume.
- General inquiries: 1-3 business days
- Technical issues: 1-2 business days
- Security reports: Within 24 hours
- Account recovery: 1-2 business days
For the fastest resolution, please provide complete information in your initial message, including any relevant screenshots or error messages.
Before You Contact Us
To help us assist you more efficiently:
- Make sure you're using the latest version of the app
- Try restarting the app if you're experiencing issues
- Check your internet connection
- Verify your account email and login credentials
- Review our Privacy Policy and Terms of Service for policy-related questions
Important Notice
MokaIO provides informational, educational, and productivity tools only. Our support team cannot provide professional financial, legal, medical, or investment advice. For questions requiring professional expertise, please consult a qualified professional in the relevant field.