ShieldScan Support

Official support page: https://mokaio.store/support/shieldscan

ShieldScan is a mobile tool for researching crypto-token and smart-contract risk signals.

1. What We Can Help With

You can contact ShieldScan support for:

• Account access and sign-in problems.
• Email verification or password-reset issues.
• Token scanning errors.
• Scan history, watchlist, or alert issues.
• Subscription entitlement not appearing correctly.
• Restore-purchase problems.
• Unexpected app crashes or UI problems.
• Privacy or personal-data questions.
• Account deletion or data deletion requests.
• Security concerns related to the ShieldScan app or service.

2. Before Contacting Support

For faster troubleshooting, include:

• A short description of the problem.
• The screen or feature where the issue occurs.
• Android version and device model, if relevant.
• ShieldScan app version.
• Approximate date and time of the issue.
• A screenshot of the error, if appropriate.
• The public token contract address and blockchain/network if the problem concerns a scan.

Do not send:

• Wallet seed phrases.
• Wallet private keys.
• Passwords.
• One-time authentication codes.
• Full payment-card or banking information.

ShieldScan support will never need your wallet seed phrase or private key to investigate a token scan.

3. Subscription and Billing Support

ShieldScan subscriptions purchased through Google Play are billed by Google Play.

If a purchase completed but paid access is not showing:

• Confirm that you are signed into the correct ShieldScan account.
• Confirm that Google Play shows the subscription as active.
• Use ShieldScan's restore/sync purchase option if available.
• If the issue continues, submit a support request through:

https://mokaio.store/support/shieldscan

For billing, cancellation, or refund actions that must be handled by the store, use the controls provided by Google Play.

4. Token Scan Questions

ShieldScan provides informational risk signals based on available token, smart-contract, blockchain, and third-party data.

A "low risk" or similar result is not a guarantee that a token is safe. Token contracts and project conditions can change after a scan, and no automated scanner can detect every possible scam or vulnerability.

If you believe a scan result is incorrect, include the public token contract address and blockchain/network in your support request.

5. Account and Data Requests

For account deletion instructions: https://mokaio.store/delete-account/shieldscan

For other privacy or personal-data requests: https://mokaio.store/support/shieldscan

We may request reasonable verification before processing account-sensitive requests.

6. Service Dependencies

Some ShieldScan functionality depends on external services, including authentication, database infrastructure, Google Play, subscription services, public blockchain data, and security/market-data providers. Temporary third-party outages can affect sign-in, scans, purchases, or data refreshes.

7. Security Reports

If you believe you found a security vulnerability affecting ShieldScan, submit a report through: https://mokaio.store/support/shieldscan

Please provide enough technical detail to reproduce the issue. Do not exploit a vulnerability beyond what is reasonably necessary to demonstrate it, and do not access or modify other users' data.

8. Official App Information

App: ShieldScan Android package: com.mokaio.shieldscan Platform: Android / Google Play Website: https://mokaio.store Support: https://mokaio.store/support/shieldscan Privacy Policy: https://mokaio.store/privacy/shieldscan Terms of Service: https://mokaio.store/terms/shieldscan Account Deletion: https://mokaio.store/delete-account/shieldscan