SwiftTrim Support

Android app · Package com.mokaio.swifttrim

Contact support

Email us at support@mokaio.store (support@mokaio.store?subject=SwiftTrim%20Support) .

For faster help, include SwiftTrim in the subject and provide your Android device model, Android version, SwiftTrim version, the feature you were using, and clear steps to reproduce the issue.

Video compression, enhancement, and editor issues

If a video fails to open, preview, process, or export, please send:

• Source container/format if known (for example MP4, MOV, MKV, WEBM).
• Resolution and approximate duration.
• The SwiftTrim mode/preset or editor action you used.
• The exact error message displayed by the app.
• Your device model and Android version.

Please do not send private videos unless you intentionally choose to do so. SwiftTrim media processing is designed to run locally on your device.

Account and sign-in support

SwiftTrim supports account authentication including email/password and Google sign-in. If you cannot sign in, include the account email address and the error message. Never send your password or authentication tokens to support.

Purchases and Pro access

Purchases are made through Google Play and entitlement status is managed with RevenueCat. If Pro access does not appear after purchase, use Settings → Restore purchases . For recurring subscription cancellation, use Google Play subscription management.

For billing support, include the product type and approximate purchase date. Do not send full payment-card information.

Account deletion

You can delete your account from Settings → Account → Delete account . You can also request deletion by emailing support@mokaio.store (support@mokaio.store?subject=SwiftTrim%20Account%20Deletion) with the subject SwiftTrim Account Deletion .

Privacy questions and security reports

For privacy inquiries, data requests, or security reports, contact support@mokaio.store . For security issues, include SECURITY in the subject line and avoid publishing sensitive vulnerability details publicly before we have had a reasonable opportunity to investigate.

Response times

We aim to respond to general support requests within 1–3 business days. Complex technical or account requests may take longer. Account-deletion requests sent by email are normally processed within 7 days after any necessary verification.

Useful reminders

• Keep SwiftTrim updated through Google Play.
• Keep enough free device storage for video exports.
• Some codecs and hardware effects vary by Android device.
• Keep an original copy of important media before editing or compression.