STOCKFLOW SUPPORT

Developer: MokaIO Support email: support@mokaio.store

1. CONTACT STOCKFLOW SUPPORT

For technical, account, workspace, billing entitlement, privacy, or general StockFlow support, contact:

support@mokaio.store

Recommended subject: StockFlow Support

2. INFORMATION TO INCLUDE IN A SUPPORT REQUEST

To help us investigate an issue efficiently, please include:

• The word "StockFlow" in the subject or first line.
• Your platform: Windows or Android.
• Your operating system version.
• Your StockFlow app version.
• A clear description of the problem.
• What you expected to happen.
• What actually happened.
• Steps to reproduce the issue, if known.
• Screenshots when useful and when they do not expose confidential business information.

3. DO NOT SEND SENSITIVE INFORMATION

Never send:

• Your password.
• Google recovery codes.
• Authentication tokens.
• Supabase access tokens.
• Private keys.
• Client secrets.
• Store purchase secrets.
• Payment card numbers.

MokaIO support will not ask you to send your password or payment card details.

4. COMMON SUPPORT TOPICS

StockFlow support can assist with topics such as:

• Email and password sign-in.
• Google Sign-In.
• Email confirmation.
• Password reset and account recovery.
• Workspace access.
• Workspace invitations.
• Roles and permissions.
• Products.
• Categories.
• Suppliers.
• Customers.
• Inventory and stock levels.
• Stock movements.
• Expiration and low-stock alerts.
• Point of Sale.
• Held sales.
• Discounts.
• Offline queue behavior.
• Sales history.
• Purchases.
• Reports and analytics.
• Imports and exports.
• Barcode scanning.
• Supported hardware workflows.
• Microsoft Store purchase recognition.
• Google Play purchase recognition.
• Restore or synchronization of paid access.
• Subscription and entitlement issues.

5. BILLING AND SUBSCRIPTIONS

StockFlow paid plans may be purchased through the applicable platform store.

On Windows, purchases may be managed through Microsoft Store.

On Android, purchases may be managed through Google Play.

If you want to cancel a recurring subscription, manage the subscription through the same store where you purchased it.

Account deletion does not automatically cancel an active store subscription.

6. REFUNDS

Refund eligibility is generally determined by the platform store through which the purchase was made.

MokaIO may help investigate whether a valid purchase has been recognized correctly by StockFlow, but MokaIO does not require your payment card details to do so.

7. PRIVACY REQUESTS

For requests related to:

• Access.
• Correction.
• Deletion.
• Data portability.
• Other privacy rights.

Email:

support@mokaio.store

Recommended subject: StockFlow Privacy Request

We may need to verify that you control the relevant account before processing a privacy request.

8. SECURITY REPORTS

If you believe you found a security issue affecting StockFlow, contact:

support@mokaio.store

Recommended subject: SECURITY - StockFlow

Do not include passwords, private keys, access tokens, or other secrets in your initial message.

9. ACCOUNT DELETION

For complete instructions on permanently deleting your StockFlow account, use the separate StockFlow Account Deletion page/document.

10. CONTACT

MokaIO StockFlow Support Email: support@mokaio.store